You Can Win Defensive Report Writing
by Bob Pearson
In preparing for a presentation on insurance and claims, I read in a home inspection manual that the best way to prevent claims was to write good reports. Sounds simple? Sometimes it is, as demonstrated by one of the finest examples of report writing I have seen. In this actual case, the home inspector was able to make a complaining client (an attorney from Nevada) JUST GO AWAY.
With the permission of Scott Kaylor, Pelican Property Inspections, Inc. I’m able to share with you the actual documents and the sequence of events. He sent me three documents to review: the complaint letter, a copy of the inspection summary page, and his proposed response. First I reviewed the letter to see what was alleged, next the report and then the proposed response.